Frequently Asked Questions
Are your products truly handmade?
Yes, absolutely. Every item in our collection is handcrafted by skilled artisans in Morocco. Due to the handmade nature of our products, slight variations in size, color, and pattern may occur. We believe these imperfections add to the charm and authenticity of each piece.
Do you ship internationally?
Yes, we ship worldwide from Fez, Morocco. We work with reliable courier partners to ensure your artifacts arrive safely, no matter where you are. Shipping costs and estimated delivery times are provided as part of your quote. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
How do I get a price for an item?
We operate on a quote-based pricing model. Simply visit the product page and click "Request a Quote." Fill in your details and we will respond with pricing, shipping costs, and any additional information within 24–48 hours.
What is your return policy?
All sales are final. Because our products are handcrafted and often made-to-order, we do not offer refunds, returns, or exchanges. By submitting a quote request and confirming your purchase, you agree to our no-refunds policy. If your item arrives damaged during shipping, please contact us within 48 hours with photographs so we can assess the situation. Please review our full Shipping & Sales Policy for details.
How do I care for my Moroccan rug?
Wool rugs are durable but require care. We recommend regular vacuuming and professional cleaning for deep stains. For spills, blot immediately with a clean, damp cloth. Avoid harsh chemicals.
Do you offer trade discounts?
Yes, we offer a trade program for interior designers, architects, and hospitality professionals. Please contact us for more information on how to apply.
What happens after I submit a quote?
After you submit a quote request, our team will review it and respond via email within 24–48 hours with the price, shipping options, and payment instructions. Once you confirm and complete payment, we will prepare your order for shipment.