Frequently Asked Questions
Are your products truly handmade?
Yes, absolutely. Every item in our collection is handcrafted by skilled artisans in Morocco. Due to the handmade nature of our products, slight variations in size, color, and pattern may occur. We believe these imperfections add to the charm and authenticity of each piece.
Do you ship internationally?
Yes, we ship worldwide. We work with reliable courier partners to ensure your artifacts arrive safely, no matter where you are. Shipping costs and times vary depending on your location.
How do I care for my Moroccan rug?
Wool rugs are durable but require care. We recommend regular vacuuming and professional cleaning for deep stains. For spills, blot immediately with a clean, damp cloth. Avoid harsh chemicals.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 14 days of delivery. Please note that custom-made items and sale items are final sale.
Do you offer trade discounts?
Yes, we offer a trade program for interior designers, architects, and hospitality professionals. Please contact us for more information on how to apply.